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How to Create a WhatsApp Chatbot for your Business

How does WhatsApp Business work? As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business also has additional features to differentiate it from […]

The post How to Create a WhatsApp Chatbot for your Business appeared first on Inbenta.

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With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams, as well as between companies and consumers.

In 2018, Facebook launched a version of WhatsApp targeting small companies and called WhatsApp Business, where businesses can integrate a chatbot to optimize the management of conversations with their customers.

How does WhatsApp Business work?

As per the original application, WhatsApp Business is a free downloadable app available for Android and iOS smartphones. However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person.

WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication.

WhatsApp Business chatbot features preview

The main features include:

  • Business profile – A company can create a business profile that includes the following information: business description, company address, company email, website URL, and working hours. Having a “Verified” badge next to your company name helps your brand to gain users’ trust.
  • Contact labels – Businesses can organize their contacts and categorize them with labels for easy access. This way, you can easily search through your contacts and keep them grouped and organized.
  • Greeting message setup – WhatsApp for business enables you to create a greeting message that users will receive when they start a dialog with your company or after 14 days of inactivity. It creates a warm welcome to potential customers without delays and waiting times.
  • Quick replies – This option enables saving and re-sending messages for fast answers to FAQs such as thank you messages, ordering instructions, payment information, and discounts.
  • Away message setting – The business can schedule an automatic message to inform its users about the hours of operation in case a customer tries to get in touch outside of business hours. This can be set up to activate at a chosen time.
  • Statistics – WhatsApp for Business lets you access key metrics like how many of your messages were sent, delivered, and read.

It is important to remember that businesses have to comply with WhatsApp Business policies which specify, among other things, that the company can only contact people who have given their permission to do so. It is also mandatory to offer an opt-out option, i.e. to be deleted from the contact list.

WhatsApp Business chatbots

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. One of the products associated with WhatsApp Business is the chatbot, which enables companies to develop their bots within the application.

Inbenta offers several integrations in order to deploy an Inbenta chatbot on WhatsApp Business.

See all our integrations now

In practice, the application can be implemented on a server, providing a local API that allows the company to send and receive scheduled messages and to integrate this workflow with its own systems (CRM, customer service, etc.). This integration offers another advantage for companies, as it allows for more efficient management of communication and customer relations.

Over 50% of customers expect a business to be available 24/7.
(Source: Oracle)

According to HubSpot, messaging apps have approximately 5 billion monthly active users in 2020, which represents about 60% of the world population. Therefore, customers expect to interact with chatbots on one of the most popular messaging platforms.

How to create a chatbot on WhatsApp Business

Developing a chatbot for WhatsApp can be a great investment for a company that needs to optimize customer service, increase sales, or even better understand its prospects in order to improve its content marketing strategy.

However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies. Indeed, interested parties must register and wait for Facebook to grant them access. WhatsApp requires the customer to have a hosting database, which ensures communication is encrypted. Registration can be done in-house or through a Whatsapp Certified Partner.

The most important thing to do before you begin is to define the purpose of your chatbot and prepare appropriate content to answer users’ questions. When developing your content, consider the tone of communication adopted by your company: formal, informal, light, serious? The customer will be talking to a bot, which is a slightly different experience than talking to a human, so do your best to make your users feel at ease by using a tone that matches with your company’s image or industry.

Most chatbots are developed using machine learning technology, which requires large amounts of inputs and data sets to work. Inbenta’s chatbot is based on our proprietary and patented Natural Language Processing technology powered by Symbolic AI which enables the bot to understand and accurately answer the users’ queries as soon as it’s put into production.

Investing in a chatbot for WhatsApp can positively impact your customers’ experience. For this to happen, it is essential to clearly define your goals and to carefully choose the supplier and technology you will be working with.

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Things to Know about Free Form Templates

A single file that includes numerous supporting files is commonly known as a form template. Some files will define or show the controls to appear on the free form templates or design. The collections of these supporting files or templates are also called form files. While designing free form templates, users should be able to […]

The post Things to Know about Free Form Templates appeared first on 1redDrop.

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A single file that includes numerous supporting files is commonly known as a form template. Some files will define or show the controls to appear on the free form templates or design. The collections of these supporting files or templates are also called form files. While designing free form templates, users should be able to view and also work with the form files. 

It will create a new free form template by copying and storing those files within a folder. A form template (.XSN) file designing or creation of a single file will include various supporting files. Users may fill out the online form by accessing the .XML form file, which is a form template.

Designing Free Form Templates

There are numerous processes that define free form template design, and are as follows:

  • Designing the form’s appearance – the instructional text, labels, and controls
  • Controls will assist with user interaction behavior on the form template. You can design a specific section to appear or disappear when the user chooses a particular option
  • Whether the form template may include some additional views. For a permit application form design, for example, you have to provide different views for each person. One view especially for the electrical contractor, next for the receiving agent, and finally, the investigator. He or she will deny or approve the permit application
  • Next, you need to know how & where to store the form data. Designing free from templates will allow users to submit their data within the database either online or direct access. If not, they can also store the same in any specific shared folder
  • It is essential to design the other elements, colors, and fonts within the form template
  • Users must be able to personalize the form. Allowing users to include various rows within the optional section, repeating section, or a repeating table
  • Users should receive a notification when they forget to input a mandatory field or make mistakes within the form
  • After completing the free form templates design, you can publish the same online using a .XSN file format

Club Signup Form

A simple registration form can help your Club Signup Form creation process go smoother. This signup form could be an ideal solution for a new club membership registration for any organization or club.

Application Form

Application form templates are much easier to use & set-up to streamline your application process. You can customize this online form and utilize the same for numerous applications. Make use of this application form as a job application form, volunteer applications, contest entries, or high school scholarship applications. It is an ideal solution for scholarship programs, nonprofit organizations, business owners, and many such users and use cases.

Scheduling Form

Scheduling form templates are handy and can be used for numerous appointment booking requirements. A scheduling form is also utilized for various appointment scheduling or online reservations and booking purposes. Regardless of your business requirement, it is easy to customize the form template.

Concept Testing Survey

While testing a new design or concept, it is essential to gather the responses quickly. Freeform templates for a concept testing survey make it much easier to gather product feedback and reach the target audience. It is essential to conduct market research while planning to release a new product. A mobile-friendly form will allow you to utilize the survey questions for collecting the product’s consumer input quickly.

Credit Card Order Form

It is not always a complex process to provide an online credit card payment form for the customers. This form template will allow you to access numerous services or products for collecting card payment information. You can utilize this yet-another endless and simple payment form.

Employment Application Form

The employment application form for recruitment will assist the HR team to gather the required information from candidates. During the interview or application process, you can easily remove any expensive follow-ups. Some of the fields are contact information, employment history, useful information, etc. as well as an outline of the job description, consent for background checks, military service record, anticipated start date, any special skills, and many more. It is optional to enable notifications for the form owners to receive an alert or email when a new employment application is submitted.

Source: https://1reddrop.com/2020/10/24/things-to-know-about-free-form-templates/?utm_source=rss&utm_medium=rss&utm_campaign=things-to-know-about-free-form-templates

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Are Chatbots Vulnerable? Best Practices to Ensure Chatbots Security

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Rebecca James
credit IT Security Guru

A simple answer is a Yes! Chatbots are vulnerable. Some specific threats and vulnerabilities risk chatbots security and prove them a wrong choice for usage. With the advancement in technology, hackers can now easily target the hidden infrastructure of a chatbot.

The chatbot’s framework has an opportunity for the attackers ready to inject the malicious codes or commands that might unlock the secured data of the customers and your business. However, the extent of the attack’s complexity and success might depend on the messaging platform’s security.

Are you thinking about how chatbots are being exposed to attacks? Well! Hackers are now highly advanced. They attack the chatbots in two ways, i.e., either by social engineering attack or by technical attacks.

  • An evil bot can impersonate a legal user by using backup data of the possibly targeted victims by social engineering attack. All such data is collected from various sources like the dark web and social media platforms. Sometimes they use both sources to gain access to some other user’s data by a bot providing such services.
  • The second attack is technical. Here also attackers can turn themself into evil bots who exchange messages with the other bots. The purpose is to look for some vulnerabilities in the target’s profile that can be later exploited. It can eventually lead to the compromise of the entire framework that protects the data and can ultimately lead to data theft.

To ensure chatbots security, the bot creators must ensure that all the security processes are in place and are responsible for restoring the architecture. The data flow via the chatbot system should also be encrypted both in transit and rest.

To further aid you in chatbot security, this article discusses five best practices to ensure chatbots security. So, let’s read on.

The following mentioned below are some of the best practices to ensure the security of chatbots.

It’s always feared that data in transit can be spoofed or tampered with the sophistication of cybercriminals’ technology and smartness. It’s essential to implement end-to-end encryption to ensure that your entire conversation remains secured. It means that by encryption, you can prevent any third person other than the sender and the receiver from peeping into your messages.

Encryption importance can’t be neglected in the cyber world, and undoubtedly the chatbot designers are adapting this method to make sure that their chatbot security is right on the point. For more robust encryption, consider using business VPNs that encrypt your internet traffic and messages. With a VPN, you can also prevent the threats and vulnerabilities associated with chatbots.

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4. Chatbot Conference Online

Moreover, it’s a crucial feature of other chat services like WhatsApp and other giant tech developers. They are anxious to guarantee security via encryption even when there’s strict surveillance by the government. Such encryption is to fulfill the legal principles of the GDPR that says that companies should adopt measures to encrypt the users’ data.

User identity authentication is a process that verifies if the user is having secure and valid credentials like the username and password. The login credentials are exchanged for having a secure authentication token used during the complete user session. If you haven’t, then you should try out this method for boosting user security.

Authentication timeouts are another way to ensure your chatbots security. This method is more common in banks as the token can be used for the predetermined time.

Moreover, two-factor authentication is yet another method to prove user identity. Users are asked to verify identity either by a text message or email, depending on the way they’ve chosen. It also helps in the authorization process as it permits access to the right person and ensures that information isn’t mishandled or breached.

The self-destructive message features open another way for enhancing chatbot security. This option comes in handy when the user provides their personally identifiable information. Such information can pose a serious threat to user privacy and should be destroyed or deleted within a set period. This method is handier when you’re associated with backing or any other financial chatbots.

By using secure protocols, you can also ensure chatbots security. Every security system, by default, has the HTTPS protocol installed in it. If you aren’t an IT specialist, you can also identify it when you view the search bar’s URL. As long as your data is being transferred via HTTPS protocol and encrypted connections, TLS and SSL, your data is secured from vulnerabilities and different types of cyber-attacks.

Thus, make sure to use secure protocols for enhanced security. Remember that when Chatbots are new, the coding and system used to protect it is the same as the existing HIMs. They interconnect with their security systems and have more than one encryption layer to protect their users’ security.

Do you know what the most significant security vulnerability that’s challenging to combat is? Wondering? Well! It’s none other than human error. User behavior must be resolved using commercial applications because they might continue to believe that the systems are flawed.

No doubt that an unprecedented number of users label the significance of digital security, but still, humans are the most vulnerable in the system. Chatbot security continues to be a real big problem until the problem of user errors comes to an end. And this needs education on various forms of digital technology, including chatbots.

Here the customers aren’t the ones who are to be blamed. Like customers, employees can make a mistake, and they do make most of the time. To prevent this, the chatbot developers should form a defined strategy, including the IT experts, and train them on the system’s safe use. Doing so enhances the team’s skillset and allows them to engage with the chatbot system confidently.

However, clients can’t be educated like the employees. But at least you can provide them a detailed road map of securely interacting with the system. It might involve other professionals who can successfully engage customers and educate them on the right way to interact with the chatbots.

Several emerging technologies are keen to play a vital role in protecting the chatbots against threats and vulnerabilities in the upcoming time, among all the most potent method behavior analytics and Artificial Intelligence developments.

  • User Behavioral Analytics: It’s a process that uses applications to study the patterns of user behavior. It enables them to implement complex algorithms and statistical analysis to detect any abnormal behavior that possibly represents a security threat. Analytical tools are quite common and powerful; thus, this methodology can become a fundamental component of the chatbot system.
  • Developments in AI: Artificial technology is a two-end sword that offers benefits and threats simultaneously. But, as AI is predicted to fulfill its potential, it will provide an extra security level to the systems. It is mainly because of its ability to wipe a large amount of data for abnormalities that recognizes security breaches and threats.

The Bottom Line

Security concerns have always been there with new technologies and bring new threats and vulnerabilities with them. Although chatbots are an emerging technology, the security practices that stand behind them are present for a long time and are effective. Chatbots are the innovative development of the current era, and emerging technologies like AI will transform the way businesses might interact with the customers and ensure their security.

Source: https://chatbotslife.com/are-chatbots-vulnerable-best-practices-to-ensure-chatbots-security-d301b9f6ce17?source=rss—-a49517e4c30b—4

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Best Technology Stacks For Mobile App Development

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What’s the Best Tech Stack for Mobile App Development? Read To Know

Which is the Best Tech Stack for Mobile Application Development? Kotlin, React Native, Ionic, Xamarin, Objective-C, Swift, JAVA… Which One?

Image Source: Google

Technology Stack for smartphones is like what blood is for the human body. Without a technology stack, it is hard even to imagine smartphones. Having a smartphone in uncountable hands is rising exponentially. For tech pundits, this is one unmissable aspect of our digital experience wherein tech stack is as critical as ROI.

The riveting experience for a successful mobile app predominantly depends on technology stacks.

The unbiased selection of mobile apps development language facilitates developers to build smooth, functional, efficient apps. They help businesses tone down the costs, focus on revenue-generation opportunities. Most importantly, it provides customers with jaw-dropping amazement, giving a reason to have it installed on the indispensable gadget in present times.

In today’s time, when there are over 5 million apps globally, and by all conscience, these are whopping no.s and going to push the smartphone industry further. But now you could see mobile app development every ‘nook and corner.’ But the fact is not who provides what but understanding the behavioural pattern of users.

So the pertinent question is, which is the ideal tech stack to use for mobile app development?

In native mobile app development, all toolkits, mobile apps development language, and the SDK are supported and provided by operating system vendors. Native app development thus allows developers to build apps compatible with specific OS environments; it is suitable for device-specific hardware and software. Hence it renders optimized performance using the latest technology. However, since Android & iOS imparts — — a unique platform for development, businesses have to develop multiple mobile apps for each platform.

1. Waz

2. Pokemon Go

3. Lyft

1.Java: The popularity of JAVA still makes it one of the official programming languages for android app development until the introduction of Kotlin. Java itself is at the core of the Android OS. Many of us even see the logo of Java when the device reboots. However, contradictions with Oracle (which owns the license to Java) made Google shift to open-source Java SDK for versions starting from Android 7.0 Nougat

2.Kotlin: According to Google I/O conference in 2019- Kotlin is the officially supported language for Android app development. It is entirely based on Java but has a few additions which make it simpler and easier to work.

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It’s my gut feeling like other developers to say that Kotlin is simply better. It has a leaner, more straightforward and concise code than open-cell Java, and several other advantages about handling null-pointer exceptions and more productive coding.

HERE’S A Programming Illustration Defining the CONCISENESS OF KOTLIN CODE

public class Address {

private String street;

private int streetNumber;

private String postCode;

private String city;

private Country country;

public Address(String street, int streetNumber, String postCode, String city, Country country) {

this.street = street;

this.streetNumber = streetNumber;

this.postCode = postCode;

this.city = city;

this.country = country;

}

@Override

public boolean equals(Object o) {

if (this == o) return true;

if (o == null || getClass() != o.getClass()) return false;

Address address = (Address) o;

if (streetNumber != address.streetNumber) return false;

if (!street.equals(address.street)) return false;

if (!postCode.equals(address.postCode)) return false;

if (!city.equals(address.city)) return false;

return country == address.country;

}

@Override

public int hashCode() {

int result = street.hashCode();

result = 31 * result + streetNumber;

result = 31 * result + postCode.hashCode();

result = 31 * result + city.hashCode();

result = 31 * result + (country != null ? country.hashCode() : 0);

return result;

}

@Override

public String toString() {

return “Address{“ +

“street=’” + street + ‘\’’ +

“, streetNumber=” + streetNumber +

“, postCode=’” + postCode + ‘\’’ +

“, city=’” + city + ‘\’’ +

“, country=” + country +

‘}’;

}

public String getStreet() {

return street;

}

public void setStreet(String street) {

this.street = street;

}

public int getStreetNumber() {

return streetNumber;

}

public void setStreetNumber(int streetNumber) {

this.streetNumber = streetNumber;

}

public String getPostCode() {

return postCode;

}

public void setPostCode(String postCode) {

this.postCode = postCode;

}

public String getCity() {

return city;

}

public void setCity(String city) {

this.city = city;

}

public Country getCountry() {

return country;

}

public void setCountry(Country country) {

this.country = country;

}

}

class Address(street:String, streetNumber:Int, postCode:String, city:String, country:Country) {

var street: String

var streetNumber:Int = 0

var postCode:String

var city: String

var country:Country

init{

this.street = street

this.streetNumber = streetNumber

this.postCode = postCode

this.city = city

this.country = country

}

public override fun equals(o:Any):Boolean {

if (this === o) return true

if (o == null || javaClass != o.javaClass) return false

Val address = o as Address

if (streetNumber != address.streetNumber) return false

if (street != address.street) return false

if (postCode != address.postCode) return false

if (city != address.city) return false

return country === address.country

}

public override fun hashCode():Int {

val result = street.hashCode()

result = 31 * result + streetNumber

result = 31 * result + postCode.hashCode()

result = 31 * result + city.hashCode()

result = 31 * result + (if (country != null) country.hashCode() else 0)

return result

}

public override fun toString():String {

return (“Address{“ +

“street=’” + street + ‘\’’.toString() +

“, streetNumber=” + streetNumber +

“, postCode=’” + postCode + ‘\’’.toString() +

“, city=’” + city + ‘\’’.toString() +

“, country=” + country +

‘}’.toString())

}

}

I’d say KOTLIN IS THE BEST FIND FOR ANDROID APP DEVELOPMENT.Google has dug deeper with some plans ahead since announcing it as an official language. Moreover, it signals Google’s first steps in moving away from the Java ecosystem, which is imminent, considering its recent adventures with Flutter and the upcoming Fuchsia OS.

Objective C is the same for iOS what Java is for Android. Objective-C, a superset of the C programming language( with objective -oriented capabilities and dynamic run time) initially used to build the core of iOS operating system across the Apple devices. However, Apple soon started using swift, which diminishes the importance of Objective -C in comparison to previous compilations.

Apple introduced Swift as an alternative to Objective-C in late 2015, and it has since been continued to be the primary language for iOS app development.Swift is more functional than Objective-C, less prone to errors, dynamic libraries help reduce the size and app without ever compromising performance.

Now, you would remember the comparison we’ve done with Java and kotlin. In iOS, objective-C is much older than swift with much more complicated syntax. Giving cringeworthy feel to beginners to get started with Objective-C.

Image Source: Google

THIS IS WHAT YOU DO WHEN INITIALIZING AN ARRAY IN OBJECTIVE-C:

NSMutableArray * array =[[NSMutableArray alloc] init];

NOW LOOK AT HOW THE SAME THING IS DONE IN SWIFT:

var array =[Int]()

SWIFT IS MUCH MORE ` WHAT WE’VE COVERED HERE.

In cross-platform app development, developers build a single mobile app that can be used on multiple OS platforms. It is made possible by creating an app with a shared common codebase, adapted to various platforms.

Image Source: Google

Popular Cross-platform apps:

  1. Instagram
  2. Skype
  3. LinkedIN

React Native is a mobile app development framework based on JavaScript. It is used and supported by one of the biggest social media platforms- Facebook. In cross-platform apps built using React Native, the application logic is coded in JavaScript, whereas its UI is entirely native. This blog about building a React Native app is worth reading if you want to know why its stakes are higher.

Xamarin is a Microsoft-supported cross-platform mobile app development tool that uses the C# programming language. Using Xamarin, developers can build mobile apps for multiple platforms, sharing over 90% of the same code.

TypeScript is a superset of JavaScript, and is a statically-typed programming language supported by Microsoft. TypeScript can be used along with the React Native framework to make full use of its error detection features when writing code for react components.

In Hybrid mobile app development, developers build web apps using HTML, CSS & JavaScript and then wrap the code in a native shell. It allows the app to be deployed as a regular app, with functionality at a level between a fully native app and a website rendered(web browser).

Image Source: Google
  1. Untappd
  2. Amazon App Store
  3. Evernote

Apache Cordova is an open-source hybrid mobile app development framework that uses JavaScript for logic operations and while HTML5 & CSS3 for rendering. PhoneGap is a commercialized, free, and open-source distribution of Apache Cordova owned by Adobe. The PhoneGap platform was developed to deliver non-proprietary, free, and open-source app development solutions powered by the web.

Ionic is a hybrid app development framework based on AngularJS. Similar to other hybrid platforms, it uses HTML, CSS & JavaScript to build mobile apps. Ionic is primarily focused on the front-end UI experience and integrates well with frameworks such as Angular, Vue, and ReactJS.

To summarize, there are 3 types of mobile apps- Native mobile apps, Cross-platform mobile apps, and Hybrid mobile apps; each offers unique technologies, frameworks, and tools of their own. I have enlisted here the best mobile app technology stacks you could use for mobile app development.

The technologies, tools, and frameworks mentioned here are used in some of the most successful apps. With support from an expert, a well-established mobile app development company, that may give much-needed impetus in the dynamic mobile app development world.

Source: https://chatbotslife.com/best-technology-stacks-for-mobile-app-development-6fed70b62778?source=rss—-a49517e4c30b—4

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